Cancel/Modify Order

Making Changes to Your Order: Our Policy

We want to make sure you receive exactly what you need. If you find yourself needing to cancel or modify your order after placing it, please take note of the following guidelines, which are in place to ensure we can process your request effectively before your items are prepared for shipment.

1. The Cancellation and Modification Window: We provide a 18-hour window from the moment you complete your purchase during which you can request either a cancellation of your entire order or specific modifications to it (such as changes to sizes, colors, or quantities, if feasible). This timeframe is critical because our fulfillment process begins shortly after this period to ensure timely delivery. Once an order moves into the shipping preparation stage, we are generally unable to make any further changes.
   
2. How to Submit Your Cancellation or Modification Request: To request a change or cancellation, please use one of the following methods:
   
   • Via our Website: Navigate to our Contact Us page and fill out the inquiry form, clearly stating your order number and the exact changes you wish to make or your request for cancellation.
   • Via Email: Send an email to support@ruffletee.com. In your email, please include your order number, the full name under which the order was placed, and a precise description of the modifications you are requesting or a clear statement that you wish to cancel the order.
3. Please ensure you submit your request as promptly as possible within the 18-hour window. Requests received after this time cannot be guaranteed to be accommodated.
   
4. The Importance of Accurate Shipping Information: We kindly ask that you carefully review and confirm the accuracy and completeness of your shipping address before you finalize your order. This helps prevent potential delivery issues. If a package is returned to us due to an address that was incorrectly or incompletely provided by you, you may be responsible for any additional shipping charges incurred to resend the order to a corrected address. Ruffletee will not be liable for delays or non-delivery that result from errors in the shipping address provided by the customer.
   

 We’re Here to Support You: If you have any questions or require assistance with a potential cancellation or modification within the allowed timeframe, please do not hesitate to reach out to our customer service team. You can contact us through our Contact Us page or by emailing us directly at support@ruffletee.com. We are committed to providing you with prompt and helpful support.