Kids TENCEL Modal Unisex Long PJ Set

Getting Your Gear to You: Our Shipping Promise

We know the anticipation of receiving your new purchase is exciting, and at Ruffletee, we’re dedicated to ensuring your order arrives swiftly and securely. Our shipping process is designed with you in mind, focusing on transparency and reliability. Here’s a more in-depth look at how we handle getting your gear from our warehouse to your doorstep.

Where We Ship

Currently, we proudly offer shipping to all 50 states within the United States. While we’re always looking to expand, international shipping options are not available at this time. We appreciate your understanding!

The Journey of Your Order:

1. Order Processing: Getting Things Ready

Once you’ve placed your order, our team gets to work quickly to prepare it for shipment.

• Our Standard Processing Time: Most orders are processed and ready to leave our facility within 1 to 2 business days. We understand you’re eager to receive your items, and we strive to make this stage as efficient as possible.
• Priority for Early Birds: For those who get their orders in a bit earlier, specifically before 2:00 PM Eastern Standard Time (EST) on weekdays (Monday through Friday, excluding holidays), we prioritize these for same-day processing. This means if you order before our daily cut-off, we’ll do our best to get it sorted and potentially on its way to you that very day!
• Weekend and Holiday Orders: Orders placed on weekends (Saturday and Sunday) or during U.S. federal holidays will be processed on the next business day. We appreciate your patience during these times.

2. Shipping Duration: On Its Way to You

After your order has been processed and handed off to our shipping carrier, you can expect it to arrive within our standard delivery window.

• Our Standard Delivery Time: Once shipped, most orders are delivered within 5 to 7 business days via our standard shipping service. Please remember that this is an estimate and the actual delivery time can depend on your location within the U.S.

3. Our Trusted Delivery Partners

To ensure your package is handled with care and delivered reliably, we partner with a selection of reputable carriers.

• Our Carrier Network: Depending on your specific delivery address and the size and weight of your package, we carefully choose from trusted carriers such as the United States Postal Service (USPS), FedEx, or United Parcel Service (UPS). Our selection process aims to provide the best balance of speed and reliability for your shipment.

4. Simple and Transparent Shipping Fees

We believe in keeping things straightforward, especially when it comes to shipping costs.

• Our Flat-Rate Promise: We offer a simple flat-rate shipping fee of $6.99 per order. This means that no matter how many items you purchase or the overall weight of your order, you’ll only pay this one low fee.
• No Hidden Costs: You can shop with confidence knowing that the shipping fee you see at checkout is the final shipping cost – no unexpected charges will appear later.

5. Keeping You in the Loop: Tracking Your Order

We want you to be able to follow your package’s journey.

• Your Tracking Number: As soon as your order leaves our warehouse, you will receive an email containing your unique tracking number. This allows you to monitor the progress of your shipment directly through the carrier’s website.
• Need Help with Tracking? If you don’t receive a tracking number within 3 business days after placing your order, please don’t hesitate to reach out to our friendly customer support team. We’re here to assist you.

A Note About Potential Delays

While we work diligently to ensure your order arrives within the estimated timeframe, there are occasional circumstances beyond our control that can affect delivery times.

Factors That May Cause Delays: These can include severe weather conditions, unusually high order volumes during peak seasons or holidays, and unforeseen issues on the part of the shipping carrier. We appreciate your patience and understanding should such delays occur. Rest assured, we will always do our best to keep you informed if we become aware of any significant delays affecting your order.

Still have questions about your order or delivery? No worries – just drop us an email at support@ruffletee.com and we’ll be happy to help. We’re always here to make sure your shopping experience goes smoothly!

At Ruffletee, we take pride in delivering high-quality products to our customers. However, if something isn’t right with your order, we’re here to help. Please read our return policy carefully before submitting a return request.

1. Eligibility for Returns

We want you to be happy with your purchase. Therefore, we accept returns under the following specific conditions:

• You received the wrong item, incorrect size, or wrong color. This means the product you received does not match what you ordered. If this happens, please contact us so we can arrange a return or exchange for the correct item.
• The item was damaged or defective upon arrival. We take care in packaging your order, but if your item arrives damaged or with a manufacturing defect, please notify us immediately. We will gladly assist you with a return or a suitable resolution.
• We do not accept returns for change-of-mind, subjective dissatisfaction, or sizing issues if the correct size was sent based on your order. We encourage you to review product details and sizing charts carefully before ordering. Returns are only accepted for errors on our part or if the product is faulty upon arrival.

2. Return Time Frame

All return requests must be submitted within 30 days of receiving your order. Requests submitted after this window will not be eligible for return or refund.

3. Mandatory Requirements for Return Requests

To initiate a return, please contact our customer support team through the “Contact“ page on our website. In your initial message, you must provide all of the following:

• Full Name: As shown on the order
• Order Number: The unique code provided in your order confirmation
• Detailed Description: A clear explanation of the issue (e.g., wrong size, wrong color, damaged item, etc.)
• Photo Evidence:
  
  • At least 2 clear, close-up, and well-lit images showing the issue
  • Photos should include:
    • The affected area or damage
    • The item’s size tag (if size is incorrect)
    • The full front and back of the product
• Return Preference: Let us know if you prefer a replacement or refund

Important: Return requests without complete photographic evidence will be automatically rejected.

4. Return & Refund Process

Once your return request is reviewed and approved:

• If a replacement is available, it will be shipped free of charge.
• If the item is out of stock, we will issue a full refund to your original payment method.

We will notify you via email once your return is processed.

5. Items Not Eligible for Return

We cannot accept returns or issue refunds in the following cases:

• Missing or incomplete photo documentation
• Damage caused by misuse, washing, or wear and tear after receipt
• Items returned without authorization
• Any return initiated after 30 days from delivery

Need Help?

If you have any questions or concerns about your return, please don’t hesitate to reach out. Our customer support team is always ready to assist you.

Contact us via the [Contact Us] page or email: support@ruffletee.com